Try before you pay
Every subject on Pathway to Ace comes with 5 free prompts before you ever need to pay. That free trial exists specifically so you can see how the tutor explains things, how it handles your subject, and whether it's a good fit, before putting any money down. Because that evaluation window is already built in, our refund policy once a payment is made is intentionally simple and firm.
Review your order before paying
Before any payment is processed, you'll see a summary of exactly what you're about to buy: which subject or subjects, which plan (Monthly or 6-Month), and the total price. You'll need to check a box confirming that you've reviewed this selection and understand that payments are non-refundable, except as described below, before you can continue to payment.
Please take a moment to check this summary carefully. Once a payment is completed, it's treated as a deliberate, informed purchase.
Payments are final once completed. Use the free trial to decide before you buy. If something goes wrong on our end, we'll make it right.
No refunds after payment
Once a Monthly or 6-Month package has been paid for, that payment is not refundable. This applies whether or not the subject's usage allowance has been used, and whether the request comes shortly after payment or later in the plan's term.
Plans do not auto-renew and nothing is ever charged automatically. You only pay when you actively choose to buy or renew a subject's plan and send the bank transfer yourself, so there is no risk of a surprise charge to request a refund for in the first place.
When we will refund you
The one exception is an error on our side. If any of the following happens, reach out and we'll review it and issue a refund where appropriate:
- You were charged twice for the same purchase, or charged the wrong amount.
- A subject or plan you paid for never activated, or became inaccessible due to a fault with Pathway to Ace, not something on your end.
- A verified technical issue on our side prevented you from using what you paid for.
Outside of cases like these, refund requests for accidental purchases or simple changes of mind are reviewed at our discretion, but are not guaranteed, which is why we'd encourage using the free prompts and the order summary to make sure before you pay.
How to request a review
If you believe something above applies to you, contact us with your account email and the details of the purchase, and we'll look into it and get back to you.